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The Positive Spiral: Six Keys to Success February 28, 2007

I just returned from Cape Town, where I spoke at Design Indaba, billed as Africa's biggest and most important design conference. In its tenth year, the now-annual ...

Scientific Management Is Past Its Peak May 21, 2007

A couple of weeks ago, I went to a dinner on the politics and economics of global outsourcing. Primarily I went to see the bright young writer Fareed Zakaria, author ...

P&G: Using the Past to Invent the Future January 23, 2008

As I brought to a close my eight-hour interview with A.G. Lafley, President and Chief Executive of Procter & Gamble (PG), I was deeply struck with the power of ...

Bob Young and the Rise of Red Hat January 23, 2008

One of the most fascinating stories in the technology sector has been the challenge posed by open-source giant Linux to Microsoft's (MSFT) dominance of the market for ...

Creating the Four Seasons Difference January 23, 2008

Meet Isadore Sharp, one of four children of Polish parents who immigrated to Toronto before his birth in 1931. Issy, as he is known to his friends, worked at his ...

Integrative Thinking and AIC's Rescue January 23, 2008

It was September, 1999, and Michael Lee-Chin had a serious crisis on his hands—the worst of his business career. Lee-Chin had presided over more than 10 years of...

Moses Znaimer's 'Glocal' Conquest January 23, 2008

Moses Znaimer has lived and breathed television ever since he bought a television set with money from his Bar Mitzvah in the mid-1950s. In 1972, Znaimer co-founded ...

The Design of Business October 14, 2009

The McDonald brothers had opened their first restaurant in 1940. It attracted throngs of customers, with harried carhops serving up to 125 carloads at a time. Within ...